Privacy Policy

Last updated: 9 November 2026

GreatSea Travel ("we", "us", "our") designs private, tailor-made journeys across China. This Privacy Policy explains what personal information we collect when you visit https://greatseatravel.com/ or get in touch with us, why we collect it, who we share it with, and the choices you have. We are committed to handling personal information responsibly and in line with applicable data protection laws, including the EU and UK General Data Protection Regulation (GDPR) and China's Personal Information Protection Law (PIPL).

You can browse our website without giving us any personal information. We only ask for details when they are needed to answer your enquiry, design your itinerary or deliver the trip you book.

1. Information we collect

Information you give us. When you enquire or book with us, this may include your name, email address, telephone or WhatsApp number, country of residence and nationality, travel dates, group size and the names of travellers in your party, interests, pace and budget, dietary, accessibility or health requirements you choose to share, and passport, ID or visa details when they are needed for tickets, hotel check-in, attraction bookings or travel permits. For a confirmed booking we also keep billing details and a payment reference. We do not ask for, and this website does not collect, full credit-card numbers; payment is arranged separately by bank transfer or a secure payment link.

Information collected automatically. Like most websites, our server and security tools may record your IP address, browser and device type, referring page, pages viewed and the date and time of a visit. We use this to keep the site secure, prevent abuse and understand which pages travellers find useful. We do not use it to build advertising profiles or to track you across other websites.

Messages and feedback. We keep the content of the emails, WhatsApp conversations, feedback and any photos you send us so that we can look after your enquiry and your trip. If you give us details about other travellers in your group, please make sure they have agreed; we use those details only to arrange their journey.

2. Why we use your information

To reply to your enquiry, prepare proposals and quotations, and shape an itinerary around your interests — steps taken at your request before a contract is made.
To book and deliver your trip: hotels, trains and flights, attraction tickets, travel permits, guides, private transport and restaurants — performing our agreement with you.
To support you before and during your journey, including last-minute changes and emergencies — performing our agreement and our legitimate interest in a safe, well-run trip.
To keep records, issue invoices and meet accounting, tax, immigration and other legal obligations.
To improve our website and services, and to protect the site against abuse and fraud — our legitimate interests.
With your consent, to send you travel ideas, updates or offers, or to publish your feedback as a review. You can withdraw that consent at any time.

Where we rely on consent, withdrawing it does not affect processing that already took place. We do not use your information for automated decisions that have a legal or similarly significant effect on you.

3. Cookies and similar technologies

We do not use advertising, retargeting or cross-site tracking cookies. WordPress may set a small number of strictly necessary cookies, for example to remember details typed into a comment form or to maintain a secure administrator session. These cookies contain no sensitive personal data and you can block or delete them in your browser settings; the site will still work, although you may need to retype some details.

We load web fonts from Google Fonts. When your browser requests those files, technical information such as your IP address and browser type is sent to Google and handled under Google's privacy policy.

4. Links and third-party services

Our website links to WhatsApp (Meta), Facebook and Instagram, and may include content supplied by other providers. Once you follow a link or open a chat with us, that provider's own privacy policy applies. We do not control, and are not responsible for, the way those services handle your information.

5. Who we share your information with

We never sell or rent your personal information. We share it only where it is needed to provide the services you asked for, with the hotels, airlines and rail operators, attraction and permit offices, local guides, drivers and destination partners involved in your trip, with payment or banking providers, and with the hosting, email, backup and IT providers that keep our systems running. They are expected to use it only for that purpose and to protect it appropriately.

We may also disclose information where required by law, where we believe in good faith that it is necessary to protect the rights, safety or property of travellers, our staff or the public, or to investigate fraud. If our business is ever transferred to a new owner, we will notify you before your information becomes subject to a different privacy policy.

6. International transfers

Our team works from Chengdu, China, and most of our travel partners are based in China. Your information may therefore be processed in China and in other countries where a booking partner operates. Where a transfer is needed, we share only what is necessary and apply the safeguards required by applicable law.

7. How long we keep your information

We keep enquiry correspondence for a limited period, normally no longer than 24 months if no booking follows. For confirmed trips we keep booking and invoicing records for as long as needed to deliver your journey and to meet accounting, tax and other legal requirements. After that we delete or anonymise the information, unless we must retain it to resolve a dispute or comply with a legal obligation.

8. How we protect your information

Our live website is served over HTTPS (SSL/TLS). We restrict access to staff who need the information for their work, keep our software updated, and use backups, monitoring and security controls to guard against unauthorised access or misuse. No method of transmission or electronic storage is completely secure, so we cannot guarantee absolute security. If a breach affecting your personal information occurs, we will notify you and the relevant authorities where the law requires.

9. Your choices and rights

Depending on where you live, you may ask us to give you a copy of the personal information we hold about you, correct or update it, delete it, restrict or object to certain processing, provide it in a portable format, or stop sending you marketing messages. You may also withdraw consent and lodge a complaint with your local data protection authority.

To make a request, email us at the address below. We will verify your identity and respond within 30 days, or sooner where the law requires. If we must keep certain records for legal reasons, we will explain why.

10. Reviews and testimonials

With your permission, we may publish feedback you send us together with your first name, your country and photos you have shared. You can ask us at any time to change, remove or anonymise a review, and we will do so.

11. Children's privacy

Our services are not directed to children under 16 and we do not knowingly collect their personal information. A child travelling with a family group may be included in the booking details supplied by a parent or guardian, and those details are used only to arrange the trip. If you believe a child has contacted us directly, please let us know and we will delete their information.

12. Changes to this policy

We may update this policy as our services or legal obligations change. The revised version will be posted on this page with a new "Last updated" date, and we will email travellers whose contact details we hold before any material change takes effect. We encourage you to review this page from time to time.

13. Contact us

If you have a question about this policy, or about how your information is handled, please contact us:

GreatSea Travel
Room 501, 5/F, Building B, No. 90 Jianghan Road, Qingyang District
Chengdu, Sichuan, China
Email: youngtianming@gmail.com
WhatsApp: use the "Message us on WhatsApp" button on our website.

What Travelers Say

TESTIMONIALS

Real journeys, Real experience

I would like to give a high rating to the tour guide and driver for this trip to Jiuzhaigou Valley Scenic and Historic Interest Area and Huanglong Scenic Area. The entire itinerary was well-planned, balancing work and leisure, and the time was also allocated appropriately. The tour guide always skillfully avoided peak tourist seasons, avoiding wasting time on crowding and queues, allowing us to enjoy the most beautiful scenery. And every time we got on and off the bus, had meals, or checked into the hotel, he would repeatedly confirm the number of people and remind us of the precautions, always putting our safety and comfort first. Five-star rating

Miss.YanChina

I took a four-day, three-night tour to Chongqing with my two children on the 14th. The travel agency's Xiao Qing arranged everything for me and the children with great clarity. Whether it was accommodation, transportation, or other issues, she responded to us promptly, making our trip worry-free and reassuring. The tour guide, Sister Dandan, patiently explained the whole journey and cared about the tourists' diet and travel safety. The children also learned a lot about history and culture during this trip to Chongqing, making it a very enjoyable experience!

KingChina

Today, I joined Tour Guide Xiao Zhou for a one-day tour to the Panda Base and Sanxingdui Ruins. The cool temperature made the visit particularly comfortable. Xiao Zhou's route planning was very reasonable. In the morning, we visited the Panda Base and saw many pandas. The time for meals and traveling was just right. In the afternoon, we had a detailed explanation of Sanxingdui Ruins. The whole trip was pure fun without any sales pitches, and the experience was perfect.